Terms

The subscription, in plain English.

What you get, how billing, pausing and cancelling work, and who owns the files. Last updated 1 September 2026.

1,284
requests delivered in 2026
01

The subscription

A Tessaly plan gives you a set number of active requests at a time, worked on by our senior designers. Requests are handled in the order you set on your board.

02

Billing

Plans are billed monthly or quarterly in advance by card. Quarterly billing includes an 8% discount. Prices exclude tax.

03

Pausing

You can pause at any time. Unused days carry over for up to 60 days and resume when you do. A plan can be paused twice per calendar year.

04

Cancelling

Cancel by message or from your account before your next billing date. Work in progress at cancellation is delivered as it stands.

05

Ownership

You own everything we deliver to you, including source files, from the moment it's delivered. We keep the right to show it in our portfolio only if you agree in writing.

06

Fair use

One request is one deliverable you could brief in a paragraph. Very large requests are split into a sequence, agreed with you before work starts.

07

Liability

We take care with every file, but our total liability is limited to the fees you paid in the three months before a claim. Nothing here limits liability that can't be limited by law.

Questions

Before you subscribe.

Still unsure? Book a 20-minute call and bring a real request. We'll tell you how we'd run it.

One deliverable you could brief in a paragraph: a landing page, a deck, a set of six social posts, a logo refresh, three app screens. Bigger things (a full website, a brand system) are split into a sequence of requests, and we plan that sequence with you on day one.

Our median in 2026 is 38 hours from brief to first full design, counted in working hours across our three studios. Complex requests take longer, and we tell you the expected time when we pick one up, before we start.

As many as the request needs. The average is 1.4. We ask for comments in one batch per round, pinned on the file, so each round is quick.

A named senior designer leads your account, with a second designer in another time zone so work keeps moving overnight. You can message both in your shared channel.

Yes. Pause any time and the unused days carry over for up to 60 days. Cancel with one message before your next billing date. There is no minimum term on Core or Studio.

You do, from the moment it is delivered: source files, exports and fonts licences in your name. We only show work in our portfolio if you say yes.

Studio and Team plans include Framer and Webflow builds of the pages we design. Custom application code is outside the subscription, and we are happy to hand off to your developers with specs and tokens.

Create a free website with Framer, the website builder loved by startups, designers and agencies.