Process
4 min
Comments on the file, one round at a time
The fastest revisions come from comments pinned to the design, sent together, once.

Written by
Rui Kaneda
Lead designer, Lisbon. Eleven years in brand and web, four of them on subscription.
Feedback scattered across email, chat and a call is the slowest way to revise anything. We ask for comments pinned directly on the Figma file, in one batch per round.
One batch, one round
One round usually covers it. Our average is 1.4 rounds per request, and most second rounds are small: a line of copy, an image swap, a size change.
If a comment changes the brief (a new audience, a new goal), we treat it as a new request. That keeps the queue honest and your current request on time.
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We could promise 24 hours. We'd rather tell you what actually happens.

Process
4 min
Comments on the file, one round at a time
The fastest revisions come from comments pinned to the design, sent together, once.